Privacy
Privacy Policy
Last updated September 13, 2026
What we collect
Your email address; the phone number(s) you ask us to text; the hotline you choose, your access PIN, and your color or group number; and the results of each daily check (call timestamps, a recording of the hotline announcement, its transcript, and the result we sent you). Payments are processed by Stripe; we never see your card number.
How we use it
Only to place your daily hotline call, text you the result, bill your subscription, and support you. We do not sell or rent personal information, and we do not use it for advertising.
Sensitive information
Using this service implies you are subject to a testing program. We treat that fact as sensitive. Your PIN is encrypted at rest and decrypted only at the moment of dialing. Hotline recordings and transcripts are deleted automatically after 30 days. You can delete your account and all data at any time from your dashboard or by emailing us.
Who else touches your data
Cloudflare (hosting, storage), Twilio (calls and texts), Stripe (billing), Amazon Web Services (sign-in emails), and an AI provider that transcribes and reads the hotline recording. Each receives only what it needs to perform its function.
Text messages (SMS)
By providing your mobile number and checking the consent box during setup, you agree to receive recurring automated SMS from Called or Not about your daily hotline check result. Message frequency is about one message per day, plus occasional alerts when we couldn't confirm a result or your subscription changes. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help, or email hello@calledornot.com.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service and message delivery (Twilio), is permitted.
Contact
Questions: hello@calledornot.com.